01626 334520
info@pensunlimited.co.uk
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REFUNDS and RETURNS

You may return any item to us for any reason for refund or exchange, at our discretion, within 14 days of receipt. The Customer must call the Company for a Returns Number before returning any items. You can contact us on 01626 334520 or email us at info@pensunlimited.co.uk.

The item must be returned in its original packaging and condition and be fit for re-sale. All postage costs are the responsibility of the customer. The Company reserves the right to charge a realistic fee for repackaging if the product is returned due to the Customer changing their mind.

Our returns address is:

Pens Unlimited
The Boatyard
Town Quay
Forde Road
Brunel Industrial Estate
Newton Abbot
Devon, TQ12 4AD

Everything that we send out is checked prior to despatch. We recommend that on receipt you check the item before signing for them as once the goods are signed for we will not accept any claims for damages. If you sign for the goods as 'unchecked' we will not accept any claims for damages that are discovered at a later time. Our suggestion is that you check, then sign and if that means keeping the courier waiting don't feel bad as it's protecting you.

Damaged & Faulty Goods

We must be notified of any damages or missing / faulty goods within 48 hours of delivery and we will need a full explanation and where appropriate, photographic evidence. We will either replace the damaged/faulty component or replace the item in its entirety at our discretion. If the customer decides to cancel the order then they will fall liable for the cost of the delivery to them and also for the return. We suggest you obtain proof of posting when returning an item to us and use a signed for method, as we cannot accept responsibility for items not received.

Goods ordered in error will need to be returned at the Customer's expense. We are continually updating and improving our products so there might be changes in the product received to the one shown in a listing. We accept no liability for such changes. If you require an exact dimension we advise you to contact us first as no liability will be accepted for any variances.