Our delivery charges are based on the weight of your order, delivered to mainland UK. All orders are sent using DPD Local for on a next working day service. All items must be signed for. ( PLEASE NOTE, THIS IS A DELIVERY SERVICE WE USE, THIS DOES NOT MEAN YOUR PENS WILL BE WITH YOU THE NEXT DAY, NORMAL TURNAROUND IS UP TO 10 DAYS).
Mainland UK (All UK postcodes, excluding those listed as Highlands & Islands below)
|Order Weight||Service||Price (exVAT)||Price (incVAT)|
|0 - 1kg||DPD Local Next Working Day||£3.95||£4.74|
|1 - 2kg||DPD Local Next Working Day||£6.70||£8.04|
|2 - 4kg||DPD Local Next Working Day||£7.00||£8.40|
|4 - 5 kg||DPD Local Next Working Day||£8.00||£9.60|
|5 - 20kg||DPD Local Next Working Day||£9.00||£10.80|
|20kg +||DPD Local Next Working Day||add 50p per kg|
UK Highlands & Islands (AB31-38, AB40-56, IV1-28, IV30-32, IV36-49, IV52-56, IV63, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, BT, GY, JE, HS, ZE)
|Order Weight||Price (exVAT)||Service|
|0 - 1kg||£3.95||DPD Local|
|1 - 2kg||£6.70||DPD Local|
|2 - 20kg||£28.00||DPD Local
|20kg +||add £1.10 per kg||DPD Local|
Once we've mocked up and sent you a proof of your design and any samples you've requested and we've received confirmation that you're happy with your design, we'll begin printing, then pack and despatch your order. This entire process typically takes up to 10 working days from receiving your order, unless otherwise agreed. We will send you a notification email when your order has been dispatched.
We will send you emails to keep you updated at each stage of the ordering process. In the 'confirmation of shipment' email we will include any tracking numbers so you can track the status of your parcel. Please visit the DPD Local website to do this.
If you have any questions regarding your order please contact our customer helpline on 01626 334520.
Deliveries are made from 07.30 - 17.30 Monday to Friday.
If you have any instructions for delivery such as arranging for a parcel to be left in a safe location please include these in the 'special instructions' box in the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
Customers paying through PayPal Express can add special instructions through the 'Note to seller' button which is located underneath delivery address on the PayPal payment screen.
Items will be packed accordingly to there size, weight, fragility. Anything that could get easily damaged during delivery will be packaged carefully in a box with bubble wrap.
If an item arrives damaged please contact us as soon as possible on 01626 334520 or email firstname.lastname@example.org and we will advise you of the best course of action. In most cases we will instruct you to return the item back to us for an exchange or refund. In either case you will be refunded the costs of posting the item back to us. Please do not return items to us without speaking to a member of the customer services team first.
Please view our returns policy here.