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info@pensunlimited.co.uk
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Delivery

Our delivery charges are based on the weight of your order, delivered to mainland UK. All orders are sent using Interlink Express for on a next working day service. All items must be signed for.

Delivery Rates

Mainland UK (All UK postcodes, excluding those listed as Highlands & Islands below)

Order Weight Service   Price (exVAT) Price (incVAT)
0 - 1kg  Interlink Next Working Day   £3.95  £4.74
1 - 2kg  Interlink Next Working Day   £6.70  £8.04
2 - 4kg  Interlink Next Working Day   £7.00  £8.40
4 - 5 kg  Interlink Next Working Day   £8.00  £9.60
5 - 20kg  Interlink Next Working Day   £9.00  £10.80
20kg +   Interlink Next Working Day add 50p per kg  

 

UK Highlands & Islands (AB31-38, AB40-56, IV1-28, IV30-32, IV36-49, IV52-56, IV63, KA27-28,  KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50, BT, GY, JE, HS, ZE)

Order Weight   Price (exVAT)     Service
0 - 1kg   £3.95     Interlink
1 - 2kg   £6.70     Interlink
2 - 20kg   £28.00     Interlink
20kg +    add £1.10 per kg   Interlink

How quickly will my order arrive?

Once we've mocked up and sent you a proof of your design and any samples you've requested and we've received confirmation that you're happy with your design, we'll begin printing, then pack and despatch your order. This entire process typically takes up to 10 working days from receiving your order, unless otherwise agreed. We will send you a notification email when your order has been dispatched.

How can I track the status of my order?

We will send you emails to keep you updated at each stage of the ordering process. In the 'confirmation of shipment' email we will include any tracking numbers so you can track the status of your parcel. Please visit the Interlink Express website to do this.

If you have any questions regarding your order please contact our customer helpline on 01626 334520.

Which days will my order be delivered on?

Deliveries are made from 07.30 - 17.30 Monday to Friday.

Special delivery instructions

If you have any instructions for delivery such as arranging for a parcel to be left in a safe location please include these in the 'special instructions' box in the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.

Customers paying through PayPal Express can add special instructions through the 'Note to seller' button which is located underneath delivery address on the PayPal payment screen.

How carefully are orders packaged?

Items will be packed accordingly to there size, weight, fragility. Anything that could get easily damaged during delivery will be packaged carefully in a box with bubble wrap. 

My order arrived damaged

If an item arrives damaged please contact us as soon as possible on 01626 334520 or email info@pensunlimited.co.uk and we will advise you of the best course of action. In most cases we will instruct you to return the item back to us for an exchange or refund. In either case you will be refunded the costs of posting the item back to us. Please do not return items to us without speaking to a member of the customer services team first.

Returns

Please view our returns policy here.