Frequently Asked Questions

When will I receive my order?

Most orders take 5 - 10 working days from receipt of your approved artwork confirmation and payment unless otherwise agreed. We ask that if you need your items for a specific date, you notify us as soon as possible in order for us to meet your deadline. Items that require outside print such as digital printing or engraving can take up to 3 weeks. You will be advised of any delays as soon as physically possible.


Can I have a sample of the product before placing an order?

We can send you samples of our products free of charge. It really is beneficial to request a sample as a computer image cannot always give a realistic impression of the product. If in doubt, please request a sample from us first. More expensive items such as metal and executive products will be invoiced if not returned.


How will I know what the printed item will look like?

We will send you PDF artwork order confirmation and request your approval to proceed. It is recommended that you print out the visual and check that you are happy with the size, layout and colour, as well as all spelling, phone numbers and web addresses. We will only begin printing when we have received your approval.


How do I send my artwork to Pens Unlimited?

You will upload your artwork on our site during the ordering process. We require your artwork in the following formats:

  • Vectorized PDF - This must not be scanned or imported
  • EPS or AI File for Adobe Illustrator (CS4 and below) in PC format
  • JPG file

If you are unable to supply the artwork in any of the above formats, please get in touch and we will help the best we can.


How is my order dispatched?

We dispatch the majority of our orders using a next day service through UK Mail.


What are your delivery costs?

The carriage cost will vary according to the quantity you have ordered. You will be able to see the delivery cost as you add items to your basket. For more information, please see our delivery page.


What is the origination cost?

This is our charge for setting up the printing job. This can vary according to the product required and the number of colours to be printed. The origination cost will be shown as you make your order and is included in the cost of the product when placed in the shopping basket.


Can I pay by cheque?

If you wish to pay by cheque you should go through the ordering process on the website and select the 'pay by cheque' option. Please note that funds must be cleared before we start printing.


Can we purchase plain stock (un-printed) items?

Most of our products can be supplied without print, if this is available you can simply select not to customise a product and then add it to your cart. We also have a commercial range for bulk purchases.


What printing methods are used?

Screen Printing - A common method for promotional items, it results in a clear and clean image. It works by squeezing ink through a mesh screen that has been tightly stretched. It can be used to print 1 - 4 colours.

Pad Printing - A versatile printing option, it can print multi-coloured logos onto curved or unusual shaped surfaces. The required image is etched onto a thin plate and flooded with ink. A silicone pad is used to transfer the image.

Full colour digital printing is available on some of our items and engraving is available on metal products. Please contact us for details on these services.


Can I have any colour printed?

Yes. If a Pantone colour reference is provided we make every effort to match the printed colour to it. However, the colour of the printing surface can affect the resulting printed colour, so we can't always guarantee a 100% match. We will contact you before we begin printing if we feel there is difficulty matching the Pantone colour.

Unfortunately we do not offer Pantone matching on plastic pens for quantities below 250 and require standard colours only. If you are in doubt or have any problems, please contact us as we may already have the right coloured ink available.


How do I place a repeat order?

Repeat orders can be made by logging into your account on the website, email or telephone. Please use your previous order reference to help us find your artwork.