We are extremely proud of our outstanding customer service and always endeavour to deliver a market leading service for all orders no matter how big or small. Please don't just take our word for it, have a look at some of our most recent customer testimonials below.
If you are a customer of ours and would like to send a testimonial we would love to hear from you.
We are extremely proud of our outstanding customer service and always endeavour to deliver a market leading service for all orders no matter how big or small. Please don't just take our word for it, have a look at some of our most recent customer testimonials below.
If you are a customer of ours and would like to send a testimonial we would love to hear from you.
First class from start to finish will definitely use again.
Fantastic service, efficient, communicative, professional. I am very happy with everything about my experience with Pens Unlimited and would certainly order from them again.
Excellent value
Excellent customer service and great products, fast delivery, I recommend Pens Unlimited to anyone. Thanks a Lot.
Very helpful, quick to respond to query
Easy web site to use
Ordered the pencils, received the pencils all great! What I didn’t want was the over-service. Rate our service email, printed pen in the post, please send a photo of you using our pens email, your pens are on their way email, your order has been dispatched email, thank you for order email.
I recieved helpful advice before I completed my order... thank you!
I ordered pens with a very short turn around of a week for a careers fair event. Lesley was ever so helpful! She called me to let me know that the pens I had ordered were no longer in stock and helped me pick out a suitable alternative within the price I had already paid. The pens came a day before we were expecting them and the quality was much better than expected. Would highly recommend. They are a very friendly and accommodating business who value their customers. Will definitely be using them again!
Time and time again, quick amazing service & delivery
The pens are very good, we’ve had the pencils before and they look good too, hence the reorder. In addition to which, I thought I had lots of time to put in the order but then the number of working days suddenly disappeared as days often tend to… but they did their utmost to fulfil the order in time - which they did with a couple of days to spare - thank you! Site was easy to use and artwork easy to upload. Delivery packaging was fine. I would definitely recommend.
This was the best customer service I’ve received from an online supplier. I needed to change my quantity after ordering and this was no problem. Replies to my emails were quick & friendly. I love the option of recycled materials and the pens are pens are fantastic quality & are better than I’d hoped.
I have been delighted with the service from start to finish. Communication felt personalised, was quick and easy via email, and I love the finished product. Thank you! I’ve recommended to a friend who is also starting a business, credit where credit’s due!
Whole process very straight forward
Excellent communication, quality of product and delivery times- Faultless! I will be utilising their services again
Excellent communication and straight forward service .
Arrived on time and assume will write
Really helpful and got my order done quickly and efficiently.
Looks good.
Prompt service, all conducted online without any difficulty, excellent quality of product (promotional pencils for community orchestra) - and the price has not increased since my last order in 2019! Thorougly recommended. Many thanks.
The team are always great in helping us to get our artwork just right.
Got my order together and posted quickly as an extra help. Super friendly and so helpful.
Fantastic, Fast and Efficient!
Prompt delivery
Speedy efficient delivery Great service
quick, efficient service
These are smashing little pens. Good writers, well recommended.