Complete List of FAQs for Promotional Products

Here at Pens Unlimited we try to make things as simple as possible so that, when you’re ordering, you get exactly what you’re looking for. However, we appreciate that sometimes there can be some confusion so we’ve put together a comprehensive list of FAQs to try to answer all of your questions.

Of course, if you think there’s something we’ve missed then we’d love to hear your suggestions so we can add them to our list.

Q – I know the pen I want, but only want a quote for now.

A – Simple! Go through the process as if you were placing an order e.g. quantity, pen colour, image/text printing. As you change your preferences, the order total will change. If you then add the order to your basket and view the basket, you’ll be able to see the full order total including the shipping cost.

Q – I don’t have a logo or artwork but I want my company name on my pens.

A – That’s easy; just select the text printing option under the ‘Customise This Product’ option on our product page. Then choose your text colour, alignment, font and add the appropriate text.

Q – I want my company logo on my pen. What format should my artwork be in?

A – Ideally we would like a vectorised image such as a psd, ai, eps or pdf file. However, we can accept jpg and png files in as high a resolution as possible, preferably 600dpi.

Q – How do I send you my artwork?

A – You can upload your file when placing your order. Alternatively, you can wait until we contact you via email once your order has been placed.

Q – How will I know what my finished printed item will look like?

A – We will send you a PDF artwork order confirmation before we begin printing and we request your approval before we proceed. We advise that you print the artwork on A4 paper to check you are happy with the visual, size and colour of your finished design. We also request that you check spelling and other such details.

Q – I know the pantone colours I want to use. Will they be replicated on the pen barrel?

A – We accept the submission of pantone colours and do our best to match the colour exactly. However, colours often appear different when they are printed on plastic and dark backgrounds. Therefore we take great care to match the colour and will always send you a proof before we begin printing.

Q – Do you provide physical samples of the product before placing an order?

A – We are happy to send out plain samples free of charge. More expensive items such as executive and metal pens will be invoiced if they are not returned to us.

Q – What is the artwork setup cost?

A – We charge an initial fee for setting up the print job for each order we print. This will vary depending on your order and how many colours we are printing for you. You will be able to see your origination cost when placing your order.

Q – Why does my order take 5 – 10 day from the artwork approval stage?

A – We simply can’t keep every pen and colour variation on the shelf! Once you place your order we will order the plain stock in, print your order and deliver it to you as soon as possible.

Q – What if I’m still not sure?

A – We understand that promotional pens are a big investment so, if you’re still not sure about what you need, we’ll be happy to help you. You can phone or email us and we’ll do our very best to answer all of your questions.

Q – Are printed pens all you do?

A – The short answer is no! We have access to a range of promotional products so just give us a call or send us an email and we’ll try to help as best we can.

You can find more information on how to pay by cheque, delivery times and making repeat orders here.