We are extremely proud of our outstanding customer service and always endeavour to deliver a market leading service for all orders no matter how big or small. Please don't just take our word for it, have a look at some of our most recent customer testimonials below.
If you are a customer of ours and would like to send a testimonial we would love to hear from you.
We are extremely proud of our outstanding customer service and always endeavour to deliver a market leading service for all orders no matter how big or small. Please don't just take our word for it, have a look at some of our most recent customer testimonials below.
If you are a customer of ours and would like to send a testimonial we would love to hear from you.
Ordered the pencils, received the pencils all great! What I didn’t want was the over-service. Rate our service email, printed pen in the post, please send a photo of you using our pens email, your pens are on their way email, your order has been dispatched email, thank you for order email.
I recieved helpful advice before I completed my order... thank you!
My pencils are fabulous and the customer service I recieved was excellent..... I'll be back!
Sturdy and feel expensive. They look beautiful and were much better than expected.
I ordered pens with a very short turn around of a week for a careers fair event. Lesley was ever so helpful! She called me to let me know that the pens I had ordered were no longer in stock and helped me pick out a suitable alternative within the price I had already paid. The pens came a day before we were expecting them and the quality was much better than expected. Would highly recommend. They are a very friendly and accommodating business who value their customers. Will definitely be using them again!
We required a fast turnaround and the team at Pens Unlimited dealt with our last minute request and got the order to us in good time of our event. We would definitely use again, because the pens look great and are really nice to write with. Great value.
Time and time again, quick amazing service & delivery
Very easy process and great product at the end!
Thanks so much for running these through so quickly!! Much appreciated, H
The pens are very good, we’ve had the pencils before and they look good too, hence the reorder. In addition to which, I thought I had lots of time to put in the order but then the number of working days suddenly disappeared as days often tend to… but they did their utmost to fulfil the order in time - which they did with a couple of days to spare - thank you! Site was easy to use and artwork easy to upload. Delivery packaging was fine. I would definitely recommend.
The pens are very good, we’ve had the pencils before and they look good too, hence the reorder. In addition to which, I thought I had lots of time to put in the order but then the number of working days suddenly disappeared as days often tend to… but they did their utmost to fulfil the order in time - which they did with a couple of days to spare - thank you! Site was easy to use and artwork easy to upload. Delivery packaging was fine. I would definitely recommend.
The pens are very good, we’ve had the pencils before and they look good too, hence the reorder. In addition to which, I thought I had lots of time to put in the order but then the number of working days suddenly disappeared as days often tend to… but they did their utmost to fulfil the order in time - which they did with a couple of days to spare - thank you! Site was easy to use and artwork easy to upload. Delivery packaging was fine. I would definitely recommend.
Pens were great as was the customer service. We needed them quickly and they arrived earlier than expected.
Excellent service. Very quick delivery, and after a phone call they nice lady refunded me the VAT.
Nice pens, gave me an idea of look & feel of the pens. Unfortunately 1 was broken with a piece missing so unable to click nib in & out
This was the best customer service I’ve received from an online supplier. I needed to change my quantity after ordering and this was no problem. Replies to my emails were quick & friendly. I love the option of recycled materials and the pens are pens are fantastic quality & are better than I’d hoped.
I have been delighted with the service from start to finish. Communication felt personalised, was quick and easy via email, and I love the finished product. Thank you! I’ve recommended to a friend who is also starting a business, credit where credit’s due!
Whole process very straight forward
Very easy process to get the artwork agreed & excellent product
Very speedy service and all received fine, Thanks!
Excellent communication, quality of product and delivery times- Faultless! I will be utilising their services again
Excellent communication and straight forward service .
Arrived on time and assume will write
Really helpful and got my order done quickly and efficiently.